Microneedling Mornings with Kristen | Get $100 off your next microneedling session. Available from 8am-12pm until end of April

book now

FAQs

Frequently Asked Questions

General

+ How many sessions will I need?

+ Which treatments are covered under my health benefits?

+ Am I allowed to see another practitioner once I have started with someone else?

+ How should I prepare for my treatment?

+ What should I wear?

+ I’m feeling really nervous about my treatment - help!

+ Can I exercise after a treatment?

+ What do Osteopathic Practitioners treat?

+ Does my insurance cover manual osteopathy?

+ How many treatments will I need?

+ Does my insurance cover cosmetic acupuncture?

+ Can Chinese herbal medicine be used alongside Western medicine?

+ How long does it take for Chinese Herbal medicine to take effect?

Manual Osteopathy

+ What does a Manual Osteopathic treatment feel like?

+ How many treatments will I need?

+ How are your Buccal Massages different from other places?

TMJ Treatments

+ What types of treatments are helpful for TMJ?

+ What are the different types of Chinese herbs?

+ Is Chinese herbal medicine safe for pregnant women and children?

+ How does Chinese herbal medicine work?

+ What conditions can Chinese herbal medicine treat?

Herbal Medicine

+ What is Chinese herbal medicine?

+ Can I focus on a particular area of the face?

+ What kind of results can I expect?

Cosmetic Acupuncture 

+ What is Cosmetic Acupuncture?

Fertility Acupuncture

+ What is fertility acupuncture?

IV Vitamin Therapy 

+ What types of vitamins are used in my IV drip?

+ Why is the Buccal Massage so beneficial?

Buccal Facial Massage

+ What is a Buccal Face Massage?

+ Can I have other treatments before or after my acupuncture appointment?

+ Are there any side effects from acupuncture?

+ Is cupping included in the acupuncture treatment?

+ Do I have to have cupping during my treatment?

+ What can acupuncture treat?

+ What if I am really scared to get acupuncture?

Acupuncture & Cupping

+ Does acupuncture hurt?

The number of treatments you’ll need varies depending on the condition and treatment method. Acute problems can be resolved in as little as one or two treatments whereas chronic conditions may need a course of four or more treatments to resolve the issue.

Our goal is to get you feeling better in as little time as possible!

Most extended health benefits offer great coverage for acupuncture and massage therapy (RMT) treatments. (Biopuncture and cupping tend to fall under the umbrella of acupuncture.)

In some cases, food sensitivity testing can be covered for those with extended benefits that include acupuncture or nutritionist services. If performed by a Registered Acupuncturist, live blood analysis may be covered under acupuncture.

Sound bath healing is generally not covered by health insurance.

It’s best to contact your insurance provider for the exact details of your coverage as everyone’s plans are different.


Yes! We actually encourage you to try other practitioners. That way, you can find the best practitioners for you, depending on your condition and individual preferences, and if one is unavailable, you’ll have other practitioners you can see if you don’t want to wait for treatment.

At Acupoint we all work together as a team, and our primary goal is that you feel better.


We’ve included preparation tips on each of our treatment pages, but generally, you’ll want to make sure you are hydrated, and have a light meal or snack before your session. We also advise that you avoid large amounts of caffeine. Additionally, having an open mind will help you get the best possible results from your treatment. 


We’ll provide everything needed for the treatment, but if you feel uncomfortable undressing in any capacity you can wear clothing that is comfortable and stretchy, or loose enough to roll up sleeves and pant legs. Your comfort is the most important thing to us.


It’s okay to be nervous. Let us know how you’re feeling, and your practitioner will ensure she or he takes extra care to make you feel comfortable. In our many years of practice, we’ve had plenty of experience calming nerves, and we’re confident in providing a relaxing experience for each of our guests. 

Yes, you can exercise after acupuncture and other treatments. However, we often recommend taking it easy, and not scheduling anything too intense afterwards. This can help to lengthen the healing and immune modulating effects of acupuncture, and help feelings of relaxation and calm last longer. 

Generally, acupuncture should not cause pain. Most people find acupuncture to be calming and relaxing - even if you have a fear of needles! Sometimes during treatment you might feel a momentary sensation of heaviness or tensing in the area - like a light pinch. Or you may feel a tingling similar to what you’d experience after hitting your funny bone .

If you do feel discomfort, make sure you let your practitioner know so that they can adjust the treatment. Everybody is different, and your body is different each time you come in - we want your treatment to be an enjoyable and relaxing experience!

Acupuncture is probably best known to treat pain; however, it’s also very effective in treating gastrointestinal disorders, anxiety, insomnia, infertility, PMS, menopause, migraine headaches, and much more. If you have any questions feel free to contact us. We are here to help. 


It’s normal to have some anxiety when trying something new, and we understand the fear associated with needles. Don’t be shy to let us know, we’re here to coach you through your session, and will tailor the treatment so that it’s relaxing and comfortable for you.



Acupuncturists and Practitioners of Traditional Chinese Medicine may draw from a few different modalities to complement your acupuncture treatment, such as cupping, gua sha, myofascial stretching, acupressure, food therapy counselling, and lifestyle counselling. Every practitioner has their own style and each treatment is tailored to your individual needs.



No, you do not have to have cupping during an acupuncture treatment. Practitioners that choose to use cupping during your treatment are doing so to enhance the acupuncture treatment, and will always ask for your consent.

Cupping does not take away from your treatment; some practitioners feel that cupping helps to round out a treatment as acupuncture can access a deeper level of the body while the cupping works more the superficial muscle layers to help boost your lymphatic and immune function.



Yes, it’s okay have a combination of treatments in the same day. In our experience, it’s beneficial receive acupuncture before massage therapy, osteopathy, and chiropractic work as it helps to prime the body by working out areas of deep stagnation.



Positive side effects of acupuncture can be a relief of symptoms, improved sleep, improved energy, a sense of well being and relaxation, improved mood, and improved immune function.

Negative side effects are rare but can occur. These include bruising at the site of needle insertion, soreness at the site of needle insertion, and a worsening of symptoms before they improve. If this happens, please contact us right away so that we can advise you on what to do. Usually a follow up treatment quickly resolves these issues!



Manual Osteopathy can treat many types of body pain or discomfort as a result of injuries related to sports, work, or posture. Your osteopathic practitioner will focus on overall alignment, function, and interdependence of joints, muscles and other soft tissues, spine, bones, nerves and organs while assessing and treating your body from head to toe to restore optimal function.

Most insurance companies do cover osteopathy except for Canada Life insurance.

Cosmetic acupuncture or facial acupuncture is a specialized form of acupuncture where needles designed for the face are inserted into the skin to help lift, tone and innervate facial muscles. Needle techniques such as threading help to smooth out fine lines and produce collagen. 

Yes. Although we always treat the entire face we will ask for any areas you would like us to focus on. The most common areas we get asked to treat with cosmetic acupuncture are crow's feet, double chin, sagging jowls, and nasolabial folds.

You may find after your treatment that your skin will be glowing with less congestion. Facial muscles may also appear to be more relaxed and refreshed. Deeper wrinkles should appear more smooth and fine lines minimized.

If you have healthy skin generally we usually recommend getting a treatment every 2-4 weeks for general anti-aging and to maintain healthy and vibrant skin. If there is area you would like to target like firming up the chin or nasolabial folds then we would recommend a series of 8-12 treatments spaced one week apart. This process should be repeated once a year.

If you have benefits for acupuncture you are covered for facial acupuncture so long as the practitioner is a registered acupuncturist.

This is a massage treatment that is devoted entirely to your face. Most of the treatment uses massage techniques to lift, tone, and relax facial muscles. A portion of the treatment involves intraoral (inside the mouth) massage. While wearing gloves your practitioner will stretch any compressed areas in the jaw from clenching and massage away any tense areas caused by stress.

Not only does the buccal massage help with the posture of the facial muscles it also feels incredibly relaxing. Most people don’t realize they have muscle tension where they have it. There is so much tension stored in our facial muscles that most people leave our sessions feeling lighter, happier, and more calm.

The Buccal Face Massage at Acupoint Wellness are performed by registered acupuncturists and registered massage therapists. Although the experience can be spa-like we are not aestheticians. We do not incorporate LED lights or apply a facial mask during the session. Even though our emphasis is more on the manual manipulation and release of the facial muscles we do use high quality, non-irritating skin products to nourish and moisturize the skin.

Your IV drip is made specifically for you. After discussing your symptoms with your naturopathic doctor, our naturopathic doctor will customize an IV drip for you. Ingredients may include a combination of vitamins, trace minerals, and amino acids.

We have a few treatment options for TMJ relief:
1. Acupuncture for TMJ (highly recommended)
2. Cosmetic Acupuncture and
3. Buccal Facial Massage.

The Acupuncture for TMJ is an acupuncture treatment that targets tight areas around the jaw, neck, and shoulders followed by intraoral (inside the mouth) massage.

The cosmetic acupuncture treatment is acupuncture on the face with its focus on maintaining youthful skin health but can be modified to put more emphasis TMJ disorder. This treatment is followed by a facial massage.

The third option would be a Buccal Massage. This is a 50 minute massage devoted to the head and face that includes intraoral massage to target head tension and jaw pain.

Fertility acupuncture is aimed at regulating and improving a woman’s menstrual cycle in order to improve the likelihood of pregnancy and to promote the healthiest conception possible. It is also helpful for reducing stress and improving sleep quality.

This treatment is good for those:
  • seeking more regular cycles
  • needing help to have less painful periods
  • preparing their body to be in the best health possible
  • that want assistance with their IVF process
  • that want to try to conceive naturally
It takes about 100 days to recruit a dominant follicle. That is why we recommend getting acupuncture treatments once a week for 3 months to regulate the menstrual cycle, reduce stress, and improve overall health.
Chinese herbal medicine is a form of traditional medicine that has been used for thousands of years. It involves the use of plant, animal, and mineral based remedies to promote health, treat illness, and restore balance within the body. In recent years, there have been numerous scientific studies conducted to prove the efficacy of many traditional formulas and single herbs. 
According to traditional Chinese medicine theory, illness and disease are caused by imbalances or blockages in the flow of qi (vital energy) within the body. Chinese herbs are used to stimulate the body’s natural healing mechanisms, promote the flow of qi, and restore balance to the body’s systems. Also taken into account are the individuals constitution and unique health history, utilizing diagnostic methods such as tongue and pulse diagnosis, to assess the underlying imbalances in a patients’ body and to choose the most appropriate herbal formula. Herbal formulas are typically made up of a combination of herbs that work together to achieve a specific therapeutic effect.

Chinese herbal medicine can be used to treat a wide range of conditions, both acute and chronic. There are several areas where herbs have been scientifically proven to achieve results:

  • Respiratory conditions: asthma, bronchitis, and allergies.
  • Digestive disorders: bloating, IBS, constipation, diarrhea
  • Skin conditions: acne, eczema, psoriasis
  • Women’s health: menstrual irregularities, menopause, infertility
  • Pain management: arthritis, fibromyalgia, back pain
  • Mental health: anxiety, depression, insomnia
Chinese herbs can be prepared in a variety of ways depending on the desired therapeutic effect and individual needs of the patient.

  • Decoctions: A decoction is a concentrated herbal tea made by boiling raw herbs in water for an extended period of time. The liquid is then strained and consumed. Decoctions are thought to extract the maximum therapeutic benefits, however, it can be time consuming to prepare.
  • Pills and capsules: These are pre-made formulations that are convenient and easy to take.
  • Powders: Chinese herbal powders are made by grinding raw herbs into a fine powder. The powder is then mixed with hot water and consumed. Another convenient option.
  • Tinctures: A tincture is a concentrated liquid extract of an herb, often made by soaking the herb in alcohol to extract the active ingredients.  
For pregnant women, some herbs may not be safe to use during pregnancy, especially in the first trimester. Certain herbs may stimulate contractions or cause bleeding. However, there are many herbs that can be used safely during pregnancy to treat common conditions such as morning sickness, fatigue and insomnia.

For children, the dosage and formulation must be carefully tailored to the child’s age, weight, and specific condition.
Yes, Chinese herbal medicine can be used alongside Western medications, and in fact, this integrative approach is becoming increasingly common in modern healthcare. Be sure to include any and all medications on your intake form to avoid any risk of side-effect or unwanted interaction.
The time it takes for Chinese herbal medicine to take effect can vary depending on the individual and condition being treated. In some cases, patients may experience an improvement in symptoms within a few days or weeks, while in other cases, it may take several months to see significant improvement.